HOW DO I QUALIFY FOR FREE SHIPPING?

All orders placed over $75 before tax, shipped to an address within the continental U.S. are eligible for free shipping. When checking out, choose the “Free shipping” option at checkout and your package will ship ground through either USPS or FedEx. Free shipping discount is not valid on previous purchases or with any other promotion or discount. Offer available online only at www.auragenil.com.

WHERE ARE MY ITEMS SHIPPING FROM?

Orders ship from our GA location.

WHERE IS MY PACKAGE?

After your order has been placed, you can expect it to ship within 3-7 business days. Once your order has shipped, you will receive a confirmation and tracking number via email. Many orders ship in multiple packages. If you receive only part of your order, please allow an additional 1-2 business days for the remainder of your order to ship. 

WHAT SHOULD I DO IF MY PACKAGE SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT?

Once orders leave our facility, they become the property of the buyer. If your package tracking shows as delivered and you are unable to locate it, please contact your family members and neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact your shipping provider. Ultimately, if they are unable to recover your package, please contact us for further assistance.

DO YOU ACCEPT RETURNS?

At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our beloved customers. We have a 5-day refund policy, which means you have 5 days after receiving your item to request a refund.

If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us immediately.